L

Lord Wilson of Sedgefield (Lab)

Speaking in the House of Lords on 18 June 2026

Debate

Face-to-face Banking Services

Contribution

The noble Baroness makes a very valid point. We need to encourage the banks to look at what their customers require. Some 93% of the adult population who have a bank account do their banking online, while 26% of UK adults used a bank branch in the 12 months to May 2024. We need to have an open mind about what else we can do to access and reach out to people. We have more than 10,500 post offices that can be used, and we can use ATMs in areas where there is no banking. There is a whole host of things that we can do. We just need this review to come up with recommendations for the Government to implement as soon as possible.

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