Lord Clement-Jones (LD)

My Lords, I, too, support these customer notification amendments tabled by the noble Baroness, Lady Harding of Winscombe. As I have said, the noble Baroness brings vital lived experience, in more ways than I thought, from the front line of corporate crisis response. When a major cyber breach occurs, vague statutory requirements to notify customers “as soon as reasonably practicable” lead to corporate delay. Amendment 58 would replace this with a strict statutory 24-hour notification clock, while Amendment 65 would establish explicit harm triggers and require providers to provide actionable remediation advice to affected customers. Look at what Amendments 60 and 65, in particular, would achieve across Clause 16. Under Amendment 65, notification would be explicitly triggered whenever an incident causes or threatens severe operational disruption, substantial financial loss or material harm to downstream users. Furthermore, Amendment 71 would place a positive duty on the provider to advise customers on immediate remediation steps that they can take. In the cyber realm, time is the attacker’s greatest ally. If a hospital, bank or small supplier is informed within 24 hours that their cloud or managed service provider has been breached and given technical instructions on how to isolate their systems, they can prevent contagion before it paralyses their operations. We must ensure that customer notification is prompt and meaningful, empowering downstream businesses to isolate compromised systems before contagion spreads, so we very strongly support these amendments.