Viscount Camrose (Con)

My Lords, I, too, thank my noble friend Lady Harding of Winscombe for tabling this important set of amendments, which we welcome, and for clarifying the refinements of the grouping process, which had slightly eluded me up to that point. As with the previous group, this would amend four key areas of, on this occasion, customer reporting. It would tighten the timing to notify customers; widen the incidents expected to be reported by removing the adverse impact criterion; add extra reporting triggers; and add an “advice on remedies” duty. Of course, businesses should be supported in the case of cyber attacks and our priority must be preventing, containing and controlling such incidents, but this cannot come at the expense of the customers that businesses serve and depend on. Customers deserve to know when a firm they depend on is targeted, even if such an attack does not necessarily directly adversely affect them. They deserve to be informed promptly and they deserve to be informed of potential remedies. It is worth saying that there is a welcome side effect to doing so, based on the premise that behaviours are the best guard against cyber attack. Constantly being aware that cyber attacks are going on will improve behaviours. As was said earlier, the goal is not to create panic but, on a continuum between insouciance and panic, we must imbue a point closer to concern more widely in the population to keep people aware that we are constantly at risk of being hacked. On these Benches we feel these are wise, pragmatic and helpful changes. I certainly hope the Minister agrees.