Baroness Hoey (Non-Afl)

My Lords, I want to support Amendment 8, but no one seems to have spoken to it, so is it in order for me to say a few words on it? It is an important amendment because it contains really the only mention in the whole Bill of post offices. The amendment, in the name of the noble Baronesses, Lady Tyler and Lady Kramer, and the noble Lord, Lord Holmes of Richmond, talks about the Treasury considering “the effectiveness of alternative frameworks, including the Post Office Banking Framework, in providing access to banking and cash services”. That is an important aspect of all this. Increasingly, we are seeing that people, particularly in rural areas or areas where there is high deprivation where people do not have access to online facilities and do not particularly want to go online because they do not trust banks enough to go online or they do not trust the internet, are using their post offices. The post offices could be doing so much more to widen access to cash and money. I draw attention—although I am sure most noble Lords will have seen it—to the National Federation of SubPostmasters 18-page report on the access to banking services review, which shows statistically just how much more post offices are being used by people and how they could be used to provide even more services. When banks close in areas now, it is usually the post office that picks up a lot of that business. I welcome the Minister to his position, and I hope he will say whether the Government are serious about increasing the use of post offices, not just for some of the issues to do with banking. You can no longer pay your television licence—if you still want to pay it—in the post office. So many services have been taken away from the post office, but such services would make it much easier and more accessible for people, particularly in rural communities. People trust their local post office. They find that it is somewhere they can go and get the advice and reassurance that they cannot get in a local bank because they do not ever see a bank. I have already mentioned the lack of trust. I ask the Minister to respond to this amendment and say whether he is willing to talk directly to the National Federation of SubPostmasters to discuss these issues further and how we can make our post offices more vibrant and involved with the local community by being able to offer them the services that they want.