Simon Hoare

Let me say at the outset what a pleasure it is to see my good friend, the hon. Member for Vauxhall and Camberwell Green (Florence Eshalomi), in her place replying to this debate. The whole House was delighted to see her promotion in the recent reshuffle. It was long overdue, and I look forward to how she replies to this debate to work out the benchmark for her appearances on future occasions. The weight of documentation that I hold in my hands will give the House some indication of the weight of the problem that the organisation of retirement property management companies presents to many of our constituents across the country. My remarks are principally motivated by the lamentable behaviour of a company called Cognatum Estates, which runs three facilities in North Dorset: Home Farm in Iwerne Minster, Castle Gardens in Shaftesbury and Walpole Court in Puddletown. I have had constituents from those three facilities come to see me on many occasions, as well as write and email, with a growing list of concerns that seem to go absolutely ignored. Those constituents should not take it particularly personally, because Cognatum has been presenting problems in other constituencies too. The hon. Members for Surrey Heath (Dr Pinkerton) and for Honiton and Sidmouth (Richard Foord) and I met Cognatum representatives some little while ago to talk through the concerns that our constituents were sharing with us. They met, they listened and then they wrote to us to say, “Thank you very much indeed. We will never meet you again. Everything in the garden is rosy. We don’t recognise the evidence that you have given us.” There is a real problem here, and the Government need to act. Unfortunately, I think I may be correct in highlighting a point raised by my constituent Jean Wilkinson, a resident of one of the Cognatum properties. She wrote to me as follows: “It is also important to highlight that a significant number of residents are elderly and in poor health. As a result, many do not feel able to raise concerns or advocate for themselves. This creates a situation where important issues risk being overlooked and where residents feel they do not have a sufficient voice.” I have had a number of emails from across the country and from other constituents that effectively mirror and echo that point. Madam Deputy Speaker, I know that you too have had issues in your constituency, albeit with a different company—we were talking about it earlier in the day. Too many property management companies view their residents as elderly cash cows. They are people who have worked and saved hard, want to be independent in their older years, and do not want a huge amount of fuss and bother—they just want a quiet, peaceful, dignified, sensible, grown-up sort of a life. As one gets older, I am certain that one becomes a little less bullish in challenging and questioning authority. Anything for a quiet life: “If the service or management charges go up and I am not given a particularly clear explanation or cogent argument to support it, well, I’ll just write the cheque and pay, because it is the line of least resistance.” I am absolutely convinced that that is now a deep-set and ingrained way in which a lot of those companies operate.