Baroness Leaman (LD)

My Lords, I speak to Amendments 208 and 339 in my name in this group. I set out the case for automatic Delay Repay at Second Reading, so I will not repeat that ground today save to say that I doubt I am alone in having abandoned a claim because the process took longer than the journey was delayed. Instead, I will use this stage to explain what these two amendments would do. Amendment 208 would place a duty on GBR and open access operators to pay Delay Repay compensation automatically, wherever they hold enough information to identify that a passenger’s journey was delayed by 15 minutes or more and have the means to pay them. Where an operator does not hold that information, it would still have to take reasonable steps to let the passenger know they are entitled to claim, so the burden of finding out does not fall on the passenger alone. No one would receive less under the automatic route than under operators’ existing schemes, and payment would default to digital means to reflect the way that most fares are already bought and refunded today. None of this asks GBR to invent a new right. It asks operators to use data that they already have to give effect to a right that passengers already have. I am open to a different mechanism if the Minister has one in mind but the underlying case is straightforward. Whether a passenger gets money back that they are owed should not depend on which operator runs their line or on their persistence with a claim form. A right that exists on paper but which is rarely exercised in practice is not really much of a right at all. My proposed new clause would also leave the Secretary of State flexibility to set timescales, notification methods and exceptions by regulation. Amendment 339 follows from that. As drafted, those regulations would be subject only to the negative procedure, taking effect unless the House objected. Amendment 339 would instead require debate and approval by both Houses under the affirmative procedure. Given how much of this scheme’s substance would sit in regulations rather than in the Bill, Parliament should scrutinise and approve them properly, not simply have the chance to object afterwards.