Lord Harper (Con)

Before the Minister moves on, can I press him on two of the things that he has said? In his opening summary, he set out the Government’s view. The problem is that if the retailers do not buy it—they do not, at the moment—whatever he thinks, they are not going to be investing, innovating and developing because they will not be able to justify that to their shareholders. Part of the problem is the need to take some steps to persuade retailers that they will be treated fairly. Secondly, I think the Minister inadvertently made this point about accounting. I know about the ticketing and settlement agreement to my cost and about some of the ways that retailing has to be done. If GBR is, in effect, doing different things—if it has an online operation but has to do all this other stuff—it will be even more important that there is clear accounting and transparency about where the money is going. Otherwise, it will be impossible to work out whether it is subsidising its online operations, which are competing with third party retailers, by bringing in more money for its other services. Frankly, it is really important for the taxpayer that we know how much it costs to retail through ticket offices and how cost effective that is because, at some point, Ministers will have to grasp the issue—I started to grasp it but had to ungrasp in the end—that providing things through ticket offices when hardly anyone buys tickets that way will have to change at some point in the future. There has to be some clear and transparent cost information to enable the right decisions to be taken.