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Lord Hendy of Richmond Hill (Lab)

Speaking in the House of Lords on 10 September 2026

Debate

Railways Bill

Contribution

Some of the board. As the noble Baroness says, London TravelWatch plays a vital role as the statutory watchdog for London, championing the interests of people who travel across all modes of the city’s integrated transport network. That is precisely why the Bill will strengthen its rail powers to ensure there is consistent passenger advocacy across Great Britain. However, the passenger watchdog will have a new role in the reformed railways which will be different to the role of London TravelWatch. It will go beyond being solely a watchdog and passenger champion. It will have a central role in holding rail operators, including GBR, to account by setting consumer standards for the industry and monitoring operator compliance with them. It would not be appropriate to have two different bodies setting standards, which is why the watchdog will work closely with London TravelWatch to ensure that standards applied across all operators reflect its expertise. That is why London TravelWatch is treated differently in the Bill and why GBR, the Secretary of State and the Office of Rail and Road must consult only the watchdog on certain matters such as the licence, the long-term rail strategy and GBR’s business plan. London TravelWatch is not expected, for example, to have any role on the licence. That said, I can reassure the noble Baroness that I absolutely agree that London TravelWatch must continue to have a voice on matters that impact the London transport network, and indeed the wider scope of London TravelWatch that she referred to. I understand that Transport Focus, the future passenger watchdog and London TravelWatch will update their existing collaboration agreement to reflect changes in roles. I expect this will include additional expectations around consultation and engagement where matters will affect London and the other services which London TravelWatch oversees. For these reasons, I urge her now to withdraw her amendment, though I am happy to discuss this with her further after Committee.

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