Greg Smith

Over 2,000 flights cancelled, with more than 150,000 passengers affected; delays, disruption and pain; embarrassment for Britain—what an absolute mess! As you said, Madam Deputy Speaker, there was no offer of a statement from the Government, hence this urgent question from the Conservative Benches. Nothing sums up the situation facing real people this week better than Martin Brundle’s scathing post on Tuesday: “Nine hours and counting sitting on a plane which has travelled nowhere. At a remote parking bay, no food throughout, and mother/baby and a person with a medical condition desperate to get off. As is everyone else. Toilets no longer available as blocked. No sign of steps or buses. And that’s before the wait for luggage. Pathetic and dangerous lack of corporate contingency and responsibility.” Is the Minister not embarrassed? A report by 16 September, which takes us into recess, and six months then to fully diagnose the problem—that is not good enough. A third failure deserves immediate action, not delaying tactics. The Government have a considerable say in how NATS operates. Ministers cannot suddenly discover the virtues of arm’s length government when something goes wrong in an organisation of which the taxpayer owns 49%. Passengers have heard before that lessons will be learned, reviews commissioned and improvements made; they do not want another sorry story of apologies and assurances while everyone waits for the next failure. A cyber-attack has been ruled out, so exactly what did happen? Was it a software failure? Were sufficient engineers available on site? Were previous recommendations actually implemented? If they were, why on earth are we back here again? Why are airlines and airports lacking suitable contingency plans for when NATS fails—when Government fails—and there is no Government support on the ground? The Secretary of State needs to take responsibility, get a grip of this mess and ensure that this time lessons are not simply learned but acted upon.