Edward Morello

Edward Morello

Liberal Democrat — West Dorset

Speaking in the House of Commons on 15 September 2026

Debate

Civil Service Pension Scheme

Contribution

Since Capita took over the administration of the civil service pension scheme, about 8,500 retired civil servants have experienced delays or failures in their pension payments. There are many in my constituency of West Dorset—many of them widows or ex-servicepeople—and many of them are having to take out hardship loans. We have seen delays, inaccurate calculations, enormous backlogs and, more recently, a data breach affecting 138 members in which some received other members’ annual benefit statements. The Public Accounts Committee warned in 2025 that Capita was not ready to take on this contract. I recognise that the Government have introduced a recovery plan, including interest-free hardship loans and additional surge teams, but a hardship loan is not a pension, not compensation and not a substitute for people receiving the money that they are owed after decades of public service. I hope that the Minister will tell us today what the Government intend to do to rectify this.

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