Alex McIntyre

I have heard from far too many residents in Gloucester who have devoted their lives to public service only to be unable to access their pensions in retirement. In the short time I have, I want to highlight a specific example of one constituent who sadly lost her husband and was trying to get access to his pension. She had to relentlessly battle Capita during one of the most difficult times in her life. In her first email to me, she said that she felt that Capita were waiting for her to die. Her husband served our country, first in the Navy and then for 12 years at GCHQ. In cases like these, widows are being failed by Capita. While suffering immense grief, they face the administrative burden of trying to secure what is rightfully theirs. I am pleased that after support from my office, my constituent has secured a lump sum and is due her husband’s pension this month, but even after my involvement, the communication from Capita has been limited and poor. I know that the Government are working around the clock to improve the situation, with the taskforce of civil servants being deployed. Progress is being made, and I know that the Minister is determined to build on that. I would be grateful if she could outline the steps that the Government are taking to improve the situation.