Danny Beales

Time and again this issue is raised in the House, whether at business questions or in questions to Ministers, and we are assured that the situation can and will get better. We are given deadlines and meetings. My constituent Mark’s case was even taken off the tracker, and my office was assured by Capita that the case was solved. Then, last week, we found out that it still had not been resolved and he still did not have the pension he was due. Barbara had to fight six months for her late husband’s pension. She dealt not only with the grief of losing a husband, but with not being able to get the pension that was owed. Frankly, it is disgraceful that we are treating anyone like this, let alone public servants who have served for many years and deserve a peaceful retirement. Instead, they are having to battle the system to get what they are owed. What out of pocket expenses will be covered? People are having to pay extra for legal support and to get extra documents reprinted and sourced, as well as getting by day to day. At what point do we draw a line and say, “Enough is enough,” end this contract, and bring it back in house or give it to another supplier that can actually provide what it is paid for?