Ann Davies

Plaid Cymru — Caerfyrddin

Speaking in the House of Commons on 15 September 2026

Debate

Contribution

It is a pleasure to serve under your chairmanship, Dame Siobhain. I first raised the case of my constituent Sarah Rees in January. A year after retiring, Sarah had not received her civil service pension, and it took my raising it in the Chamber to get any sort of action. Sarah’s husband is now in the same situation and has had to endure Capita’s delays and incompetence. Since first asking for his quote in January, he has chased it 20 times and still not had it. I am asking for three things. First can the Minister give us further details on the long-term strategy being developed to bring the contract in house? I welcome that move, but we need more detail. Secondly, on behalf of my constituents, I seek assurance on exactly how the UK Government intend to hold Capita to account, as we know that it is not hitting even basic benchmarks. Finally, will the Minister fully consider calls for compensation to reflect the financial cost of these failings for people and their families, many of whom have been without income for nearly a year or more?

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