Paula Barker

Royal Mail has failed to meet Ofcom delivery targets for first-class mail since 2017, yet over that time, Ofcom has allowed the price of a first-class stamp to increase by 166% and has relaxed targets. Royal Mail’s continual failure affects the most vulnerable groups in our society—those who receive letters about hospital appointments, court dates or social security decisions. These are arriving late. Much of the bulk mail lies outside the universal service obligation. Will the Government review both that and Ofcom’s remit, to ensure that Royal Mail provides a timely, affordable service for all post—one that does not prioritise parcels—and that failure is not rewarded?