Kate Dearden

Kate Dearden

Labour (Co-op) — Halifax

Speaking in the House of Commons on 15 October 2026

Debate

Royal Mail: Service Adequacy

Contribution

I thank my hon. Friend for raising this issue in the House on behalf of her constituents and constituents across the country. Royal Mail’s service must improve quickly. Customers, particularly the most vulnerable, are being let down, and delayed letters, such as legal correspondence and hospital appointment letters, can have serious consequences. When people are paying more for postal services, they rightly expect reliable and timely delivery. The Government have been clear that Ofcom should carefully consider the role of bulk mail and whether additional regulatory measures are needed to secure high standards of reliability for all postal customers. Much of the correspondence that people rely on falls outside the current quality-of-service targets. We will continue to press for a reliable postal service that meets the needs of all users.

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