Anneliese Dodds

It is a real pleasure to speak in this debate. I am very grateful, above all, to the hon. Member for Lagan Valley (Sorcha Eastwood) for securing this debate. This is not the first debate that we have had on this subject, even in this Chamber. Some of us have spoken on this matter many times. In fact, very sadly, it feels like some of the rest of the country is now catching up with some of the issues that we have had in Oxford East over many years. As the hon. Member for Lagan Valley mentioned, those issues have been highlighted by the Business, Innovation, Science and Trade Committee. They were also indicated by the meeting that a number of us had recently with Ofcom and the CWU, organised by my hon. Friend the Member for Lichfield (Dave Robertson). In my area, the root of the challenge relates to recruitment and retention—I very much agree with comments that have been made—and over time there has been increased transparency. After a certain amount of denial that there was a problem, there is now better communication, at least with my regional Royal Mail, and sometimes with national Royal Mail as well. However, there is a huge challenge. I am concerned to hear that the model that was developed in Oxford for the prioritisation of NHS mail does not seem to be operating everywhere; perhaps the Minister can look into that. That model was devised by Oxford posties to pull out that NHS mail. Again, the approaches to mail prioritisation and rotation that are sadly having to be used in Oxford because of the number of absences, and failures in recruitment and retention, do not seem to be being used everywhere.