Perran Moon

Meur ras, Ms Lewell. It is an honour to serve under your chairship. I thank the hon. Member for Lagan Valley (Sorcha Eastwood) for securing this debate and for her excellent speech. The performance of Royal Mail in Camborne, Redruth and Hayle, in the south-west of Cornwall, has been simply woeful. Constituents regularly tell me that they have gone weeks without post and, like other hon. Members’ constituents, have received a large backlog all at once. Sharon from Hayle had waited a year for an operation when she received a call from the hospital asking whether she intended to attend. The appointment letter, together with the swabs required pre surgery, had never arrived. Thankfully, the arrangements were later confirmed by phone and email, but the letter itself was delivered three days after the operation had taken place. Another constituent was sent a letter for a hospital appointment 19 days after it was scheduled. Such delays risk causing vulnerable people to miss essential treatment, and place a burden on our overstretched NHS. In Cornwall, our remote coastal geography and patchy digital connectivity—to say the least—mean that many of us still rely heavily on the universal postal service, but I worry that the situation will only get worse. In recent weeks, several Royal Mail workers have contacted me with concerns about the new delivery model 26. They report unmanageable workloads, experienced workers leaving, morale at rock bottom and substantial volumes of mail sitting undelivered. Three workers completing four rounds does not sound a credible way to improve reliability and restore public trust in Royal Mail. I echo the points made: the issue is not one of posties; it is one of management. Nor should Royal Mail continue to respond, if at all, to our constituents with template responses or hide behind impossible-to-navigate AI chatbots, while the reality on the ground slips further behind. I therefore ask the Minister what discussions the Government have had with Royal Mail about DM26, and what action will be taken to ensure my constituents receive a postal service worthy of the word “royal”. If Royal Mail is going to treat this House and elected Members with such arrogance, the Government must take direct, firm and urgent action.