Sally Jameson

Sally Jameson

Labour (Co-op) — Doncaster Central

Speaking in the House of Commons on 26 October 2026

Debate

Civil Service Pensions

Contribution

I agree with the hon. Member. I am not a tech expert, but I certainly know there is nothing AI about the system that Capita has been using. It is totally unacceptable that Capita suggested that the system would be AI, when clearly it was not ready to take on this level of automation. The technology was not available to Capita at the time. Cabinet Office officials are working on the Capita systems day in, day out to make sure that we are holding Capita to account and challenging it. As I have said, there have been some improvements to the technology, and I have told Capita that those improvements need to continue. Whatever it is putting in, there is more it can do, and I continue to tell Capita representatives that every time I meet them. As far as I am concerned, things will never be good enough until every single person affected has the pension that they should have and the compensation to which they are entitled.

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