Susan Murray

Susan Murray

Liberal Democrat — Mid Dunbartonshire

Speaking in the House of Commons on 26 October 2026

Debate

Civil Service Pensions

Contribution

I have been contacted by constituents whose complaints Capita has closed without resolution and whose pension quotes have disappeared. I heard the Minister say that old cases will not be allowed to sit in backlogs without progress, but my constituent, who served 43 years in the Department for Work and Pensions, alleges that this is an example of Capita manipulating closure figures. Will the Minister say how the Government are monitoring Capita to ensure that complaints are closed only once they have been resolved and that quotes do not disappear?

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