Luke Murphy

I congratulate my hon. Friends the Members for Redditch (Chris Bloore) and for Lichfield (Dave Robertson) on securing the debate and on their valiant campaigning in this area. Since my election, constituents across Basingstoke and the villages I represent have contacted me with stories similar to those we have heard from many hon. Members—stories in which residents, businesses and public services have been affected. One constituent reported no letter deliveries to their road for over two weeks and items not delivered, including, as many others have said, a hospital appointment letter and a credit card. Another constituent reported that some Basingstoke postcodes were experiencing gaps of between 11 days and some weeks between deliveries. Another constituent informed us that they had only received two deliveries in a month, with first-class items taking up to two weeks to arrive. They also raised concerns about Royal Mail’s complaints handling, which we have now raised with Ofcom’s as the regulatory oversight body, alongside those concerns about local delivery delays. As many other Members have said, this is not a trivial issue. Earlier today, I received an email from a constituent in Oakley, a village that I represent. In his words, “Residents in the village are not receiving their post in a timely manner—not receiving doctor’s appointments, HMRC tax details, documents from the DVLA about road tax, bank and credit card statements. This is a total disgrace.” I know that Members across the House agree. Indeed, he highlighted the fact that he recently purchased a new car but had to wait over 10 days because the document he needed was sat in the sorting office. As many other Members have said, this situation is not the fault of our posties locally or across the country, who work exceptionally hard to get mail out to residents. They see themselves, rightly, as an important public service, and they—more than anyone—want Royal Mail to succeed. It is clear that what constituents in Basingstoke are experiencing is not a mere local blip, but part of a consistent national pattern that includes missed targets on first-class and second-class deliveries, and an estimated 220 million letters delivered late every year, according to Ofcom, which has fined Royal Mail £5.6 million for its performance in 2022-23, £10.5 million for 2023-24 and £21 million for 2024-25—successive years of failure. In June, Ofcom opened a fourth consecutive investigation, this time into performance during 2025-26.