Luke Murphy

Indeed, I was going to say that I would like to see the Government press Ofcom and Royal Mail to deliver much more granular data on delivery targets. That is really important, because the national performance —woeful as it is—does not represent the even worse performance that we are seeing locally. Indeed, Royal Mail has been set lower targets nationally, but it is not even meeting them. And behind these figures and statistics are the streets and lanes, like those in my constituency, where the post simply does not come. Members across this House recognise this; it is a cross-party concern about a service that the whole country depends on. The Communication Workers Union has highlighted this over and again: persistent delivery failures; a growing recruitment and retention crisis; and an unevenly regulated postal market which threatens the future of the universal service that we have heard so many Members speak about so passionately tonight. Royal Mail has told all of us, I think, that it recognises the problem and is committed and is making promises for change but, frankly, all of us in this House and my constituents have heard these promises before. The test of any plan will not be what it says on paper; it will be whether hospital letters start to arrive before appointments. I welcome the Government’s clear stance in response. Ministers have told Royal Mail’s leadership that its service has been unacceptable for too long and the pace of improvement must increase. The public deserve a reliable postal service and are right to expect better, and I welcome the Government’s commitment to keep holding Royal Mail to account. I hope the Minister will continue applying that pressure. In particular, I hope she will consider whether Ofcom is currently really up to the job of regulating Royal Mail and look closely at how Royal Mail handles complaints. As many Members have said this evening, our constituents find the way in which it deals with those complaints totally inadequate. The Government must also press for greater transparency on local performance, as we have just discussed, and look seriously at the recommendations of the Business and Trade Committee’s May 2026 report on the regulation of postal services and the proposals, as other Members have mentioned, from the CWU, including on a level playing field for the sector, a new regulatory framework and building on the Government’s golden share. Royal Mail remains a vital national institution providing an essential universal service. We all have a stake in ensuring it succeeds, not least my constituents in Basingstoke, who have every right to expect better.