Josh Fenton-Glynn

Thank you, Madam Deputy Speaker, for the unenviable task of following my hon. Friend the Member for Bury St Edmunds and Stowmarket (Dr Prinsley). When I talk to my constituents, they regularly tell me that Royal Mail is failing them, and I know that the Minister, my constituency neighbour, will have heard the same complaints. The issue comes up in surgeries and when we knock on doors, and when letters eventually arrive at my constituency office, it comes up in them too. In a world where we expect things to improve, our postal service is going backwards. That creates anxiety, as people miss bills and NHS appointments, and it pushes people further apart when a postcard from a loved one is lost or a birthday message arrives late. I know that the Minister shares the frustration and is working hard to turn things around. She understands, as I do, that places such as Calderdale often feel the consequences of those failures first. Over the last decade, people in towns and villages such as ours have seen the steady erosion of services that they once took for granted. We have seen that with our buses, banking, department stores and high streets, and people increasingly see it in Royal Mail. Calder Valley does not have a single urban centre; it is a network of towns and villages that stretches from Todmorden and Hebden Bridge through Mytholmroyd, Elland, Ryburn and Brighouse and all the way to Rastrick. When organisations start cutting costs, communities such as ours are among the first to feel the consequences, and it is communities such as ours that often feel the most isolated. My older constituents are more likely to rely on the postal service; it is how many of them hear from their hospitals, the DWP, their bank and the local council. While the digitisation of public services has brought a huge benefit, it cannot come at the expense of those who cannot get online. They are some of the most vulnerable people in our society and the most likely to be affected when post does not arrive on time. A missed hospital appointment, an unpaid bill and interrupted energy supplies can have serious consequences through no fault of their own. What happened to Royal Mail is the story of a failed ideological experiment. For years, we were told that privatisation and market discipline would drive up standards and drive down costs. Instead, my constituents have watched services deteriorate while accountability has become harder to find. There is no real market; my constituents cannot shop around for someone else to deliver their appointment letter or switch providers because their pension statement arrived two weeks late. Like the water industry, it is a service that people depend on but have no choice over. That is why it is so frustrating. This is not just another company; Royal Mail is part of the fabric of this country. Its origins can be traced back to the 16th century. It maintains our iconic red post boxes and the local postmen, who we all value, but in recent years Royal Mail has been treated like a commercial asset, rather than a public service. The Opposition spent years picking through some of our most valued institutions in the hope of making a quick buck, with an ideological trust in the market without properly considering the long-term consequences. My constituents are looking for evidence that things are changing. Life is stressful enough, and we should not have to worry about whether an important letter will show up on time. I welcome the determination that the Minister has shown in holding Royal Mail to account and tackling the legacy that we have inherited, but the truth is that for far too many people in Calder Valley, things are still not good enough.