Torsten Bell

I thank the hon. Member for his questions —let me try to do justice to them. He is completely right that one of the reasons customers choose NS&I is that they trust the institution, but they also know that it has that 100% Government backing. It is important that we are all clear with everybody that that remains in place, that no funds have been misplaced and that everybody will be entitled to every penny of their savings. On rebuilding that trust, that is why I have put new leadership in place. Sir Jim’s review will lay out those lessons. He is an interim chief executive, and we will be recruiting for a permanent replacement, so he is in a position to give us the full truth about what he sees. He is an experienced public servant and public sector leader, so we should look to his review. As I say, I have asked him to report in three months’ time. I will ensure that the appropriate Select Committee Chairs have that review. It will set out the lessons that we need to learn. The hon. Member rightly asks about compensation. As I set out in my statement, we will ensure that the appropriate compensation is paid along the lines of how the FCA encourages best practice. That will include compensatory interest where funds have been withheld from estates for longer than they should have been, and that will be done automatically. People who have more complicated cases will as always be able to go direct to NS&I to have them considered on a case-by-case basis.