Liz Jarvis

It is a pleasure to serve under your chairship, Dr Allin-Khan. I am grateful to my hon. Friend the Member for Harrogate and Knaresborough (Tom Gordon) for securing this important debate and giving me the opportunity to speak on behalf of my constituents, who are utterly fed up with Southern Water and a system that is failing them at every level. My constituents are being hit with a 53% increase in their water bills—the largest rise of any water company in England or Wales—at a time when household finances are already under enormous pressure. What are they getting in return? Outages, sewage dumping, hosepipe bans, leaks and a provider that can act with impunity but cannot get a grip of its failed services. Against that backdrop, my constituents were rightly furious to learn that the CEO of Southern Water received a £1.4 million annual pay package last year—nearly double what it was the year before—despite the company being banned from issuing bonuses, and after zero improvements in service delivery or environmental performance. It beggars belief and is frankly indefensible. My constituents should not have to pay for Southern Water’s failures, yet that is exactly what is happening. Bills go up and services do not get better. There are repeated sewage leaks into the River Itchen, the precious chalk stream that runs through my constituency. In the latest Environment Agency assessment, Southern Water was handed a two-star rating after causing a shocking 269 pollution incidents in 2024, including 15 that were classified as serious. Meanwhile, water outages in my constituency have become commonplace. Just before Christmas 2024, residents in Chandler’s Ford and Eastleigh were left without water after a massive outage, with almost 60,000 homes across Hampshire affected. I raised the issue of outages at Prime Minister’s questions last April and was assured that action would be taken. What exactly has changed? That is why I am so disappointed that the Government’s water White Paper, published today, does not go further and fails to deliver the fundamental change needed to protect rivers such as the Itchen. People in Eastleigh are fed up with tough words from the Government while bills rise, sewage continues to flow and water company executives continue to cash in. We need a new ownership model in which water companies are mutually owned by customers and professionally managed, with full transparency, including the publication of the volume of sewage dumped into our rivers, not just the duration of spills, and a new regulator that can finally get to grips with this crisis.