Mike Martin

It is a pleasure to serve under your chairship, Dr Allin-Khan. I would like to start by thanking the Minister for all her support. I do not think we realised that we would spend so much time on the same Zoom calls with a vast collection of characters from across Kent and the water sector. I also thank the Secretary of State, who came to Tunbridge Wells last Wednesday to announce an unprecedented review into South East Water’s licence. It has been interesting to hear Members talk of their local water companies and how surreal it is that they are able to continue with such appalling performance while patting themselves on the back and rewarding themselves with eye-watering sums of money. I have news for everyone here—hold my beer—because South East Water is the worst in the entire country. At the end of November, the water went out in Tunbridge Wells, and South East Water got off to a good start by setting up a bottled-water station in another town. When we pointed out that Tonbridge and Tunbridge Wells are different towns, bottled water stations were then set up in the right town, although we had to point out where they should be. That outage lasted about two weeks, with a week of no water and then a week of a boil notice. South East Water handled the communications so poorly that, naturally, my constituents were quite fearful of the quality of water and whether they would be able to drink it. That space was then filled by bad actors and we had to ask the Cabinet Office to intervene to help us with the disinformation. South East Water’s crisis management and communications during that outage were absolutely appalling. The Minister will agree with me that through all of the Zoom meetings we had daily, the qualities on display among the representatives from South East Water were extremely poor. Yet when they were called to the Select Committee in January, they gave themselves an eight out of 10. [Laughter.] I did mention to Members that these are literally the worst people. They are gangster capitalists, as I will go on to explain. While the CEO was at the EFRA Committee giving himself an eight of 10, the water was going off again in Tunbridge Wells. At the exact moment he was saying there was a plan and everything was going to be okay, I got a text from my mother-in-law, who lives at one of the highest points in Tunbridge Wells. We are all water experts in Tunbridge Wells now, and the water goes off first on the high ground, because South East Water cannot pump it uphill. I immediately rang South East Water and was asked where I had got that information, so I was informing the water company that there was a major outage in Tunbridge Wells. I then picked up the phone to the borough council, which picked up the phone to Kent county council, which runs the resilience forum. That was the chain of the passage of information to get the local resilience forum stood up, rather than South East Water understanding, knowing what was going on, getting a grip of the situation and communicating effectively to local partners.