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Lord Ponsonby of Shulbrede (Lab)

Speaking in the House of Lords on 14 January 2026

Debate

Children’s Wellbeing and Schools Bill

Contribution

My Lords, in my time as a family magistrate, I have dealt with the issue of contact centres a number of times. I want to make a point that the noble Lord, Lord Meston, did not make: the problem with unregistered contact centres. When you are in court, it is not always obvious to the court making the decision whether the proposed contact centre is registered or unregistered. This of course is a potentially very serious problem. I have even been in court and been told that one of the parties had personally set up a contact centre as a way of gaming the system, if I can put it like that. So this is a real problem, and registration and training of course are the answer. I hope that my noble friend the Minister will be as encouraging as possible.

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