B

Baroness Armstrong of Hill Top (Lab)

Speaking in the House of Lords on 2 December 2025

Debate

Public Services: Online Communications

Contribution

My Lords, as chair of the Digital Inclusion Action Committee, I wonder whether I can intervene. I have just spent the last hour talking with two sub-committee chairs, the Minister may want to know, precisely about easier accessibility but also about a recent report about people with learning difficulties. We want to make sure that we start with where the person is and what their service needs are. My goodness, I wish that was how public services had been organised before digital ever came in. We are determined to give the Government options, first on accessibility, to make that much more straightforward, but also to make sure that departments support carers as well as individuals in particular groups so that they are able to get the best from whatever service they need in whatever service is going to suit them as individuals most effectively.

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