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Lord Leong (Lab)

Speaking in the House of Lords on 2 December 2025

Debate

Public Services: Online Communications

Contribution

My Lords, absolutely: digital progress must never mean less choice. The NHS continues to provide face-to-face routes, telephone access and supported appointments for those who need them. We are investing in accessible contact centres, clearer phone menus and trained staff who can guide patients through the next steps. At the same time, we are improving simpler digital options for those who want them. In line with the action plan, we are keeping non-digital routes open and strengthening assisted support.

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