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Lord Scriven (LD)

Speaking in the House of Lords on 2 December 2025

Debate

Public Services: Online Communications

Contribution

My Lords, the Minister needs a reality check. For many people, moving to digital is not acceptable. The NHS 10-year plan moves from analogue to digital, with more services moving to the NHS app. For people with a learning disability, issues regarding poor communication come to light at present only at inquests, not through central government monitoring. What new central monitoring will the Government introduce to make sure that existing communication meets vulnerable people’s needs, rather than moving to digital, which will cause further problems?

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