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Lord Leong (Lab)

Speaking in the House of Lords on 2 December 2025

Debate

Public Services: Online Communications

Contribution

The noble Lord makes an interesting point. That is why I mentioned earlier that my noble friend Lady Armstrong is working right across government departments to bring everybody together, look at what is available and ensure that nobody is excluded from digital services. As I said, the current situation where someone can speak to a human being is still there, and it will be there. Voice-activated menus will also still exist.

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