L

Lord Markham (Con)

Speaking in the House of Lords on 2 December 2025

Debate

Public Services: Online Communications

Contribution

I am a big believer in the use of AI and digital communications to improve public services for everyone, in the NHS and elsewhere. At the same time, I am aware that groups with learning difficulties are in danger of being left behind. But the way to square the circle is to make sure that they are involved every step of the way in the design of services, whether analogue or digital, and to use things such as AI to have voice-activated conversations. The Netherlands ministry of health is probably the number one player in involving people with learning difficulties every step of the way. Can we make sure that we do the same with our services?

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