Contribution
As ever, it is a pleasure to serve under your chairship, Mrs Harris. I congratulate my hon. Friend the Member for Surrey Heath (Dr Pinkerton) on securing this important debate. The availability of driving tests is a subject of growing concern for families, young people and businesses in every constituency across the south-east and beyond.
We have heard many fantastic interventions from Members representing areas ranging from the highlands of Scotland, down into the south-west and beyond. For many young people, learning to drive is not a luxury; as we have heard, it is a key to independence. It is the ability to reach a job, attend education or training, support family members and participate in society.
I know this myself, having passed my test just before I turned 18. Fortunately, I passed first time with only a few minors. However, I lived in an area surrounded on three sides by North Yorkshire, so I had to cross the boundary into a different county to get to college. Rural public transport is poor, so driving really was necessary. Today, across the south-east and the whole country, that independence has been put on hold, limiting people’s opportunities. Driving test waiting times are at some of the highest levels in memory, and the effects are being felt deeply.
I will reinforce some of the points made by my hon. Friend about the impact of long driving test waits on individuals across the country. Although this debate focuses on the south-east, it is undeniably a national problem that affects all corners of our United Kingdom. Learners and instructors—from my constituency of Harrogate and Knaresborough, down to Cornwall, up to Cumbria and beyond—are all reporting the same patterns of delay, frustration and rising costs.
I recognise that the Department for Transport is committed to tackling the issue and that steps have been taken over the past year to bring the system back under control. Progress is welcome, but there are still real concerns about the timelines for implementing these changes, as well as about the unforeseen challenges arising from some of these decisions.
We know the Government will not meet their commitment to return test waiting times to seven weeks by the end of this year, as originally promised. In fact, they have not been able to commit to meeting the target even by next summer. That is unacceptable, and it leaves those waiting for tests with little reassurance that there will be real, meaningful improvement in the short-to-medium term. We need clarity for learner drivers, so can the Minister tell us when the target will be met?
Last year’s seven-point plan promised the recruitment of 450 new examiners, but a year later, we have seen a net gain of only about 40 examiners. That is a remarkable shortfall, so I would appreciate reassurance from the Minister about what additional steps will be taken to recruit and retain examiners. Recent retention payments are welcome, but it is a late intervention that does not address the structural issues of high staff turnover for test centre workers and examiners. We need a credible workforce strategy, not simply an emergency patch.
The redeployment of MoD examiners is also welcome; every extra pair of hands makes a difference. However, it will only provide about 6,000 additional tests in a system that needs to deliver about 2 million tests in any given year. Frankly, it is a drop in the ocean. It will not meaningfully shift the national average waiting time, which is over 22 weeks, with many test centres already booked out to the maximum booking limit of 24 weeks.
We have already heard much about the deeply unfair use of bots and third-party selling sites, which push up the price of tests. Let us be clear—such behaviour is entirely exploitative, undermines trust in the DVSA, and blocks genuine learners from accessing the transport they need to get around and have more opportunities.
Recently, the Government have promised action and tried to beat bots in the ticketing industry. If we can combat profiteering for concerts and theatre bookings, we must ensure that we are doing the same for a core public service, such as the provision of driving tests. There must be a clear and enforceable ban on the resale of test slots, combined with tools strong enough to prevent bots from hoovering up appointments. Unless this issue is confronted head on, every other reform risks being undermined.
A driving instructor in my constituency recently wrote to me describing the very real impact on her livelihood of long waits for tests. She is not in the south-east, but her experience mirrors those across the country. Students wait for months on end, blocks of lessons continue for far longer than necessary, and the financial pressure mounts for both learners and instructors.
Driving instructors have also raised some serious concerns about recent proposals to prevent them from selecting test slots for their students. Although I understand the reasoning, namely to prevent manipulation of the booking system, the proposals risk having the opposite effect. Instructors play a vital gatekeeping role; they ensure that learners only book a test when they are ready to take one and an instructor is available to accompany them. Removing instructors from the process would risk making more learners book prematurely and consequently failing their test, which would add further pressure to an already strained system. It also increases the likelihood of cancellations when instructors are unavailable because they were not part of the booking process.
The removal of a test swap function is another area of concern. Instructors often use this tool to correct honest mistakes or to allocate unused slots to other suitable learners. Removing it while bots remain rampant would simply give profiteers more opportunities. Until bots are under control, the Department should proceed cautiously in this regard.