Written Question·Department for Work and Pensions·UIN 79908
Child Maintenance Service: Standards
Tabled: 10 October 2025
Answered: 21 October 2025
Question
Linsey Farnsworth
Labour — Amber Valley
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to improve Child Maintenance Service (a) communication with service users, (b) maintenance calculations and (c) handling of arrears.
Answer
Andrew WesternCommunications & Our Digital ServiceThrough the Service Modernisation Programme, the CMS are ensuring customers have a greater choice of how they communicate access our service. The CMS has made improvements to customer communications, through more us...
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