Member

As regards restrictions on duplicate complaints, as the noble Baroness, Lady McIntosh, said, the restriction on submitting more than one complaint in a six-month period, while intended to manage Ofcom’s resources and prevent system abuse, is unique as compared to other regulatory regimes. There is a concern that this may inadvertently limit Ofcom’s awareness of the scale and persistence of certain harms. Multiple complaints on the same issue from different organisations can provide valuable evidence on the breadth of concern and offer different perspectives on potential solutions, acting as important collaboration.