Helen Hayes

Helen Hayes

Labour — Dulwich and West Norwood

Speaking in the House of Commons on 3 June 2025

Debate

Thames Water

Contribution

My constituents have been comprehensively failed by Thames Water for many years. We saw the catastrophic flood in Herne Hill in 2013, when many local businesses had to close permanently. Vulnerable customers were let down during the “beast from the east” freeze-thaw event, being left without water for days and days at a time. There are endless roadworks in the same locations where it has repeatedly failed to invest adequately in its infrastructure. Now my constituents are seeing bills go up by way more than the Ofwat determination. It is clear that this organisation is not fit for purpose. What options is my right hon. Friend considering to bring this misery to an end, and to put customers back at the heart of Thames Water’s operations?

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