Contribution
My Lords, I have several amendments in this group. I also support all the amendments in the name of my noble friend Lord Young of Acton. The extension of the Equality Act harassment provisions is not new territory. In 2023 it was included in a Private Member’s Bill, which became the Worker Protection (Amendment of Equality Act 2010) Act 2023. A number of us were concerned about the extension of employer liability for non-sexual harassment and tabled amendments to remove that part of the Bill. In the event, that aspect of the Bill was dropped, and we all heaved a sigh of relief until we saw this Bill published last autumn.
The provisions of Clause 20 are, in many respects, worse than the 2023 Bill, which at least tried to address the issue of freedom of speech. It did not go far enough, but at least it tried. This Bill proceeds on the basis that freedom of speech is not an issue. My noble friend Lord Young’s amendments are absolutely essential if there is to be a workable and fair extension of employer liability for harassment.
I will not repeat the arguments put forward but will emphasise how burdensome such a requirement can be for a small business. Since most businesses in this country are small, accounting for a bit less than half of private sector employment, Clause 20 is a very big problem. It is already hard enough to run a small business and cope with all the regulatory burdens that the state imposes. This new requirement will extend into the realms of impossibility. How can a small hospitality or retail business realistically cover itself against every possibility that a member of staff might perceive that they have been harassed by a customer or even a passer-by?
I have a specific question for the Minister on the territorial scope of Clause 20 or, more accurately, Section 40 of the Equality Act as amended by Clause 20. Does the duty to prevent harassment apply only to UK-based employees or does it also apply to those who are overseas?
I am sure that noble Lords who have dealt with overseas call centres recognise that it can be a somewhat vexing experience. Recently, a young man who was almost certainly in India insisted that he must educate me for 10 minutes on frauds and scams before he would unblock one of my credit cards, which had hit one of those fraud trip-wires in connection with a perfectly straightforward transaction that I had already completed on another card without any problems whatever. I explained that to the young man. I explained that I knew quite a bit about frauds, scams and financial services, but he was absolutely adamant about my educational needs. I hope that my responses were not perceived as harassment, but one can never tell these days. Does Clause 20 mean that my card provider will be liable if I intentionally or otherwise harass its overseas employees? If so, how on earth does that work?
My Amendment 87, in seeking to avoid single incidents being treated as harassment, is a softer version of my noble friend Lord Young’s Amendment 86. I stress that I am not talking about sexual harassment—a single incident of sexual harassment is one too many. Rather, I am talking about the kinds of harassment that my noble friend Lord Young has described. We really cannot expect employers to be able to prevent every single incidence of hurt feelings, if only because the highly subjective nature of workers’ perceptions means that employers face an impossible task.
My Amendments 89 to 96 concern Clause 21, which empowers the Secretary of State to make regulations about “reasonable steps” in the case of sexual harassment. I always thought that the Equality and Human Rights Commission was the correct source of guidance on the application of the 2010 Act. But if we accept that it is right for the Secretary of State to get involved in the specifics of sexual harassment and the “reasonable steps” that are necessary, logic requires that it should extend to all forms of harassment where an employer has to take all “reasonable steps”. That is what my Amendments 89, 93, 95 and 96 seek to achieve.
Furthermore, if the Secretary of State issues rules about what constitutes “reasonable steps”, we need to see what the consequences of that are. If employers can establish that they have followed the steps set out in the regulations, I believe there should be no question of falling foul of the revised harassment regime in Section 40 of the 2010 Act. It should be for the Secretary of State to ensure that the rules set out in regulations are comprehensive and for employers to follow them. My Amendment 94 would then give employers protection from the harassment provisions.
Lastly, and for good measure, I included a may/must amendment in Amendments 90 and 91, so that the Secretary of State would be required to issue regulations dealing with all “reasonable steps”. This is such a difficult area for employers, particularly in customer-facing businesses, but it should be incumbent on the Secretary of State to set out clearly and comprehensively what employers need to do.