Alison Bennett

It is a pleasure to serve under your chairmanship, Mr Stuart. Residents in Mid Sussex continue to fall victim to sky-high management fees and poor customer experience on a grand scale by companies such as McCarthy Stone and FirstPort. We need good quality homes for people to live in. We need them for first-time buyers, for growing families and for older people looking to downsize. Those looking for suitable housing in their later years in Mid Sussex often look to flats run by McCarthy Stone. Sadly, many of them and their families are being badly let down. Perhaps the most shocking example involves a constituent of mine in Corbett Court in Burgess Hill, where McCarthy Stone charges up to £14,000 a year as standard. An elderly Corbett Court resident was charged £8.54 for an on-site staff member to come to their flat and pick up a remote control. People in all stages of their life are finding themselves living on estates run by management companies like FirstPort. Constituents from Hassocks to Lindfield have written to me, setting out a raft of issues that residents are facing. FirstPort refused itemised breakdowns of fees despite huge increases, and in one instance a constituent was told that they had been incorrectly charged and were immediately told to pay £575 within three weeks—clearly a totally unreasonable timeframe, not least because the mistake had been made by FirstPort. All of that while residents tell me, “FirstPort’s communication has been non-existent and they are not completing their duties.” People have been through enough. If we want to successfully and sustainably grow our housing offer for future generations—young and old—something needs to change.