Lord Lucas (Con)

My Lords, I am thoroughly in favour of Amendment 191A. I have been involved in that sort of situation a couple of times in my life. It makes an enormous difference for someone facing a perilous investigation to have someone beside them to make the points that make it clear that the school—or whichever organisation—has got it wrong. It is a very hard thing to do yourself; it is much easier if you have someone beside you to take that burden. I recommend that the Government pursue Amendment 191A. I also very much hope the Government will pursue the amendment advocated by my noble friend Lady Spielman. We have to get the complaints system right. I had a go at this in Committee and got bounced by the Government consistently. It would really reduce the burdens on people dealing with complaints to have something that takes the weight off, has a really good triage system, is really good at explaining to people why their complaint is rubbish and nonsense and is equally good at making sure it gets to the right person with the right advice tagged to it. It would also increase the effectiveness of justified complaints. Parents taking to social media and having the police called on them is not the right way forward.