L

Lord Hendy of Richmond Hill (Lab)

Speaking in the House of Lords on 17 July 2025

Debate

Train Operators’ Revenue Protection Practices Review

Contribution

It needs to be sorted and it will have to be sorted, over time. I refer to my experience at Transport for London, where we radically changed the fare system and introduced pay-as-you-go and Oyster, which took several years of incremental change. Fundamentally, the noble Lord is right: if you have enough time and effort, finding a cheaper way to travel through buying multiple tickets is not the way to market an effective railway or public transport service. We need to get to a stage when that nonsense is no longer prevalent.

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