B

Baroness Finn (Con)

Speaking in the House of Lords on 5 February 2026

Debate

Civil Service Pensions: Capita

Contribution

My Lords, whatever the failings of the contractor, the agreement will contain options for the contractee, but those potential remedies are only effective if the contracting authority itself is on the case relentlessly. Can the Minister tell the House what concrete steps the Civil Service has taken over the years to improve the quality of its contract management? No well-run business would tolerate a contractor underperforming in this way, so why should the Government allow such behaviour?

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