Lord Moylan (Con)

It was a very good speech that I will read several times in Hansard before tomorrow is out. I just wanted to address what I would do if I were in the Minister’s position—and he and I have been in a similar position together when we were responsible for Transport for London. One of the interests you have as a business in operation is that you want the direct contact with your customers. You want direct customer contact, partly because you want the data. The noble Lord has said this—we have had some conversations, both privately and in that meeting. You want their data. This is perfectly obvious. In my pocket now, I have a Nectar card and a BP card. I am carrying these things around, not really for my benefit but for the benefit of the companies, which want lots of data and information about me. GBR will be in no different position. Therefore, in one sense, it wants to be, like TfL, a monopoly supplier of its own tickets. The temptation to be a monopoly supplier of its own tickets will be huge, quite apart from any pressure that might come from the Treasury or anywhere else, because it wants that data. Yet the position of the noble Lord seems to me slightly incoherent. He could step forth boldly and say, “We want that data. We need to be a monopoly supplier, and all these private companies, whatever they do, have to go, because they are getting in the way of what we want. You cannot buy your groceries from Sainsbury’s through a third-party retailer—you can only buy them from Sainsbury’s”. He could say that. That would be a coherent position, although not a politically very easy one in current circumstances, I have to say. Or he could say that he is happy to have a large amount of competition, which is what he seems to be saying. I can be corrected if I am wrong—I have heard this figure without absolute certainty in it—but I understand that close to 90% of tickets are currently sold by third-party retailers on the railways, so when the noble Lord starts, he will be starting from a very low base. To get any useful data at all on his customers, he will have to build up a huge customer base from a very low start. Is that his intention? Does he regard that as a business goal, and if so, what does it say about his strategy for dealing with the private sector? I do not know what the answers to these questions are. It is difficult. It is right to look at this, as noble Lords have, from the point of view of the benefits of the customer. However, it is also worth thinking about the commercial imperatives that GBR will have and whether it should be allowed to pursue those commercial imperatives, or whether it should be constrained in order to benefit a competitive field.